Shipping And Pickup
If you order an item in our store and it is not available, or if you purchase items through our online store, we offer in-store pickup and direct shipping to your address. You may choose the University Store or Cal Poly Downtown as the pick-up location.
In-store pick up of textbooks are coordinated through the Textbook Express Pick Up program. Please visit the Textbook Express Webpage for details.
Pick Up Options
Orders placed through the online store can be picked up at two locations:
- University Store — Located in Cal Poly’s University Union Plaza, Building 65, San Luis Obispo, CA 93407-0463
- Cal Poly Downtown — 959 Higuera Street, Downtown San Luis Obispo, CA 93401 (excludes textbook orders)
Please allow at least two business days (Monday – Friday) for processing pick up orders. Textbooks and courseware orders are excluded from in-store pick up — please use the Textbook Express Pick up program during specified times of the year.
If you order an item but it’s not available, we can have the item delivered to you or ready for pick up when available. Please contact Customer Service for further assistance at (800) 367-0771.
Items may be shipped to all 50 states. For shipments to Alaska and Hawaii, we will contact you within one business day to quote the delivery method, time, and shipping and handling costs. We ship through UPS, which does not permit delivery to P.O. boxes. Shipments typically arrive within 4-10 business days, unless you choose UPS 2nd Business Day or UPS Next Business Day delivery options.
Please use our guide below to calculate your delivery fees. These costs apply only to items shipped to the 48 states, excluding Alaska and Hawaii. We will contact you to calculate charges and shipping times for items being shipped to Alaska or Hawaii.
Base Fee per Order
- $7.00 if UPS Ground
- $17.00 if UPS 2nd Business Day
- $27.00 if UPS Next Business Day
- $0.00 if Order Includes Nothing but Gift Card(s)
Additional Fee per Item
- $1.00 if Item Priced Over $100.00
- $6.45 if Robert Reynolds Art Book
- $11.00 if Diploma Frame
UPS Shipping Times
We process orders Monday through Friday, excluding holidays. For same-day processing, we must receive the order before 9 AM Pacific Time. Orders we receive after 9AM are processed the next business day. You will be alerted by e-mail when your order is shipped. UPS delivers Monday through Friday.
UPS Ground Inside California:
Allow 4 to 6 business days (2 to 3 days for processing and 2 to 3 days for delivery).
UPS Ground Outside California:
Allow 4 to 10 business days (2 to 3 days for processing and 4 to 7 days for delivery).
UPS 2nd Business Day:
Allow 3 business days (1 day for processing and 2 days for delivery).
UPS Next Business Day:
Allow 2 business days (1 day for processing and 1 day for delivery).
Allow 2 business days.
Questions? We have answers.
Phone: (800) 367-0771